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FAQ

We're Here to Help!

If you can’t find the answer you’re looking for, feel free to reach out to us at sklep@bambiboo.eu – we’re always happy to assist you!
What is the shipping cost?

The shipping cost depends on the size of your order and the chosen delivery method. You can find detailed shipping information [here].

What is the delivery time?

Fast delivery is our priority! Orders placed on weekdays before 8:00 PM are shipped the same day.

How can I return diapers?

You can return diapers within 14 days of purchase, no questions asked. However, if you’re a subscriber, you can return unopened packs anytime during your subscription!

Returns & ExchangesFor detailed return instructions, visit our section. We recommend using the Easy Returns option available on our website.

Can I exchange diapers?

Unfortunately, due to accounting reasons, we do not offer exchanges.

However, you can return diapers within 14 days of purchase, and if you’re a subscriber, you can return unopened packs anytime during your subscription!

We recommend using the Easy Returns option available on our website.

Do you ship diapers internationally?

Bambiboo diapers take care of little bums all across Europe (and beyond)!

If you’d like to check shipping availability for your country, email us at sklep@bambiboo.eu with your shipping destination. We’ll prepare a cost estimate and present the best delivery options for you.

Can I cancel my order?

We pack your orders at lightning speed, so sometimes it may be too late to cancel them.

If you want to cancel your order, call us at +48 577 983 939 (Monday–Friday, 9 AM–3 PM). We’ll do our best to help!

I ordered the wrong type of diapers. What should I do?

First of all – don’t worry! You can return diapers within 14 days of purchase, and if you’re a subscriber, you can return unopened packs anytime during your subscription!

We recommend using the Easy Returns option available on our website. Don’t forget to include your order details in the return package – this will help us identify your order and process your refund faster.

Can I only pay by card?

Subscription orders can only be paid by card. All other orders can be paid using any method available through the Przelewy24 payment gateway.

Questions About Bambiboo Diapers

Co wyróżnia pieluszki Bambiboo?

We designed Bambiboo diapers with dedication and care, keeping both babies and the environment in mind. Our bamboo fiber diapers feature the Protect Me System™, a unique combination of materials that minimizes the risk of irritation. These diapers have been highly rated by parents of babies with sensitive and problematic skin for years. We use high-quality 100% bamboo viscose both on the inside (touching the baby’s skin) and the outside of the diaper, meaning it is fully wrapped in breathable "bamboo." Our bamboo diapers are produced in a certified, state-of-the-art factory in China, with materials sourced from Finland, Japan, and China.

Our Bambiboo Cottonwear diapers, on the other hand, have been enhanced with super-soft organic cotton in the inner layer. The outer and inner nonwoven layers, as well as the leg cuffs, are made of PP and bio-based PE. We ensured that only plant-based materials (derived from sugarcane) come into direct contact with your baby’s skin. These diapers are a top choice for eco-conscious parents, minimizing environmental impact. They have received prestigious eco-certifications, including the Blue Angel (Blauer Engel) and EU Ecolabel. Our Cottonwear diapers are produced in a next-generation factory in the European Union, using renewable energy. Thanks to Cottoneo™ technology, they are thinner than our bamboo fiber diapers while maintaining high absorbency.

Responding to parents’ needs, we introduced a navel cut for sizes 1 and 2 in both bamboo and cotton lines. Each diaper also features a size print for convenience.

All our diapers contain only totally chlorine-free (TCF) pulp sourced from responsibly managed FSC Mix-certified forests. This is a unique feature among diaper brands. We recommend checking if your favorite brand uses TCF (like Bambiboo) or ECF (Elemental Chlorine-Free), which means the pulp is bleached with chlorine dioxide instead of elemental chlorine.

Each Bambiboo diaper includes a convenient wetness indicator, helping you know when it’s time for a change.

And most importantly… We love our diapers and are proud of them! We want every little bum to be happy and comfortable!

Do Bambiboo diapers have a wetness indicator?

Yes! Both Bambiboo Bamboo and Bambiboo Cottonwear diapers are equipped with a wetness indicator for parents' convenience. The yellow strip turns turquoise when wet.

  • Bamboo fiber diapers feature a triple-line indicator.
  • Cottonwear diapers have a single-line indicator.

For optimal comfort, we recommend changing the diaper every 3-4 hours.

What are Bambiboo diapers made of?

We use only the highest-quality materials, ensuring safety for delicate baby skin and care for the environment:

  • Bamboo fiber diapers contain bamboo viscose in the inner and outer layers.
  • Cottonwear diapers feature bio-based PE from sugarcane and PP nonwoven fabric, with 15% organic cotton added to the inner layer.

Both lines have a highly absorbent core made of totally chlorine-free (TCF) cellulose pulp and a superabsorbent polymer (SAP). Our diapers are dermatologically tested, free from over 100 harmful substances, and certified by OEKO-TEX® Standard 100 (Class I) – the highest standard for infants and young children.

What is SAP in the diaper’s absorbent core?

SAP (superabsorbent polymer, also known as sodium polyacrylate) is an essential component of our diapers. It efficiently absorbs and locks in moisture, making the diaper thin, lightweight, and comfortable for babies, while preventing leaks.

Are Bambiboo diapers free from harmful chemicals?

Yes! Both Bambiboo Bamboo and Bambiboo Cottonwear diapers have been tested and certified by OEKO-TEX® Standard 100, ensuring they are free from over 100 harmful substances, including formaldehyde, phthalates, pesticides, and allergens.

Additionally:

  • Our bamboo fiber diapers have been rigorously tested by SGS for compliance with REACH Annex XVII regulations.
  • Our Cottonwear diapers have been independently tested by Dermatest, ensuring they are safe for sensitive skin.
Are Bambiboo diapers bleached with chlorine?

​No! All Bambiboo diapers contain only totally chlorine-free (TCF) pulp, meaning no elemental chlorine is used in the bleaching process. Unlike ECF (Elemental Chlorine-Free) pulp, which uses chlorine dioxide, TCF pulp is completely free from chlorine-based chemicals.

Are Bambiboo diapers tested on animals?

No. Bambiboo diapers are not tested on animals.

Where are Bambiboo diapers produced?
  • Bamboo fiber diapers are manufactured in a modern, FDA-registered facility in China, certified by the British Retail Consortium Global Standard.
  • Cottonwear diapers are made in a cutting-edge, carbon-neutral factory in the European Union, using renewable energy and sustainable manufacturing practices.
Are Bambiboo diapers compostable?

Bambiboo diapers contain renewable materials suitable for industrial composting. However, in Poland, there are no commercial composting services for diapers yet.

  • Used diapers should be disposed of in mixed waste bins.
  • They are not suitable for home composting.


How should I dispose of used diapers and packaging?

In Poland, Bambiboo diapers should be disposed of in mixed waste bins (black container), as eco-friendly diapers are not yet recyclable.

  • Bamboo diaper packaging is made of LDPE plastic, suitable for recycling (yellow bin).
  • Cottonwear diaper packaging is made of paper with a plant-based coating, suitable for paper recycling (blue bin).

Please check local waste disposal regulations, as they may vary.

What are Bambiboo diaper packages made of?
  • Bamboo diaper packaging is made of LDPE plastic and certified "Made for Recycling". Dispose of it in the plastic recycling bin.
  • Cottonwear diaper packaging is made of paper with a plant-based coating, making it suitable for paper recycling.

We are actively working on more sustainable packaging solutions to further reduce our environmental impact.

Are Bambiboo diapers available at Rossmann drugstores?

Yes! Bambiboo diapers and selected products are available at Rossmann stores and online at www.rossmann.pl. We have been successfully collaborating with Rossmann since 2017.

For more details on our Rossmann partnership, click [here].

Subscription Questions

What is a diaper subscription?

​You place an order once, and it renews automatically every 21, 30, or 42 days. You will receive your first shipment right after placing your order. Subsequent shipments will arrive in the cycle of your choice (21, 30, or 42 days). Five days before the scheduled shipment, we will remind you about the upcoming payment for your diapers. On the shipping day, your credit or debit card will be automatically charged according to your instructions. It’s simple, fast, and secure. It’s a bit like Netflix, but instead of access to your favorite movies, you’ll receive your favorite diapers from us. You can edit your subscription—cancel the next shipment, change its contents, postpone the date, or update the address. Convenient, right?

How do I start a subscription?

It’s very simple. Go to our website and start the shopping process. Choose the right product and select the "subscribe" option, then indicate how often you want to receive shipments—every 21, 30, or 42 days. In the next step, the certified payment system Przelewy24 will require you to enter your credit card number and authorize the charge for the first order, and then automatically for future orders until you cancel the subscription. To make a subscription purchase, you must have an account in our store. That’s the only requirement.

How is a subscription different from a regular purchase?

​First and foremost, it’s a very convenient solution that gives you more time and peace of mind, knowing you won’t run out of diapers. We take care of delivering the diapers on time! Meanwhile, you can take care of yourself—apply a face mask, read a book, or simply… take a nap. Additionally, as a subscriber, you get access to lower prices and free delivery on purchases over 250 PLN.

How many diapers should I order?

Of course, unexpected situations can happen, but based on years of experience (ours and moms’ worldwide), we have developed a calculator to help you estimate how many diapers you need for 21 or 42 days. In short, we recommend ordering eight packs of any diapers or training pants for a 21-day cycle or 16 packs for a 42-day cycle.

What if I don’t use all the diapers I ordered?

​Don’t worry—you can easily return any unused diapers (as long as the diaper packaging has not been opened). You can also postpone the next shipment and use up your extra diapers at your own pace.

My child is growing and needs diapers in different sizes

No problem! You can freely mix the contents of your subscription and add diapers and training pants in any size to your cart.

I’m going on vacation—what about my subscription?

Vacations are for relaxing, not worrying about diapers! You can change the delivery address, adjust the delivery date, or simply pause your subscription. Please note that we only deliver subscription orders within Poland.

Will you remind me about an upcoming payment?

Of course! Five days before the shipment date, you’ll receive an email reminder from us—we want to make sure you have sufficient funds in your account to pay for the next subscription period or to give you the opportunity to pause it. If the payment fails, the subscription will be automatically suspended.

What should I do if my subscription payment fails?

Contact us (sklep@bambiboo.eu)—we will send you a direct link to securely complete your payment.

Can I change the shipment date or address?

Of course—log in to your account at bambiboo.eu. In the "Your Subscriptions" module, find the order you want to edit and then change the date or address for the next shipment. Subscription orders are only shipped within Poland.

Can I edit my subscription?

​Absolutely—it’s very easy. Log in to your account at bambiboo.eu. In the "Your Subscriptions" module, find the order you want to edit. Add new products or remove the ones you no longer wish to receive.

I want to cancel my subscription—how do I do that?

It’s very simple—go to your account and in the "Your Subscriptions" module, find the order you want to cancel. Click "cancel," and that’s it! Just remember that you must cancel your subscription at least one day before the next scheduled payment.

What payment methods are available?

​You can pay for your subscription with a credit or debit card. You provide your card details during the first order. Don’t worry about security—your data is encrypted, and no one has access to it. We use the Przelewy24 payment system, which ensures full security for transactions and sensitive data.

How does automatic subscription payment work?

With automatic subscription payment, you only enter your details once—during your first order. Each subsequent payment is processed automatically. Your card or account will be charged on the date you set (after a prior reminder that the transaction will take place), and the process is completely secure.

Are my payments secure?

Don’t worry. Your data is protected by the Przelewy24 payment system, which holds the highest certification level in the payment industry— the Payment Card Industry (PCI) Data Security Standard (DSS) certification, developed jointly by VISA and MasterCard.

What about discount codes?

Discount codes do not apply to your subscription. However, you can be sure that the price of diapers purchased via subscription on bambiboo.eu will be the lowest. Also, don’t forget about the other benefits—free delivery, peace of mind, and extra free time.